McDonald's locations in Fontana, CA

I recently had a disappointing experience at a McDonald's location where the manager, Lena, displayed extremely rude behavior. While placing my order through the drive-thru, there was a minor issue with the mobile app code, which required Lena's assistance. However, instead of handling the situation professionally, Lena's attitude towards me was quite unpleasant.

She insisted that I wait on the side for my order, even though I had already been waiting for a considerable amount of time. Feeling frustrated, I declined her request. To my surprise, when Lena handed me my order, she threw it in my direction, which was completely uncalled for.

Additionally, I requested some BBQ sauce, for which she indicated a charge of $0.27. Although I was willing to pay, I only had my card with me. To my disappointment, Lena stated she couldn't accept card payments. Despite this setback, I insisted on receiving the BBQ sauce and expressed my determination to wait until I received it. In response, Lena simply shut the window, leaving me feeling unheard and unsatisfied.

Fortunately, a kind and helpful employee working at the window noticed the situation and promptly provided me with the BBQ sauce. I finally left the restaurant, feeling disappointed and frustrated by the overall experience. It is evident that Lena's attitude and lack of customer service skills make her ill-suited for a managerial position.

I sincerely hope that McDonald's takes appropriate action to address this situation, as it is important for customers to be treated